- All new users must first click SIGN UP in the upper right corner of your storefront site to create an account.
- The email address the user signs up with will be the email address you add to your venue's list of users.
- Once the user has signed up from your venue's storefront page, go to ORGANIZATION SETTINGS in your Site Admin & click USERS
- Once you select USERS there will be a field to enter an email address & a drop down menu to select the permission level to apply to this user.
AGENT
Agents are box-office oriented. Their main functions are pulling will call lists, placing orders & editing orders. Agents cannot issue refunds however they can issue venue credits.
ADMIN
Admins have 4 core functions (in addition to the agent's permissions): building events, creating email marketing messages, accessing revenue reports & issuing refunds.
DEVELOPER
The Developer permission level is focused on advanced styling settings & advanced HTML settings.
OWNER
The only difference between the Owner permission level and the Admin permission level, is that the Owner can access payment gateway settings in the site admin. You would only have access to payment gateway settings if your venue processes payments on its own; if SeatEngine processes for you, you will not have access.
- Enter the email address of the new user, select the permission level desired for this new user and select for the new user to receive the Daily Digest daily email or not, then click ADD USER to finalize.