**Tutorial Video** (<-- click here for video)


Creating Ticket Upgrades (0:00 in video)


Ticket Upgrades are a great way to offer customers an additional experience; such as upgraded seating, VIP meet & greet, or a bar package during the checkout process. Upgrades are automatically sold in the same quantities as tickets, so if a customer has 4 tickets and they opt-in for an upgrade, they will get 4 upgrades with their tickets. If a venue wants to offer something, such as valet parking or a product they do not want to be linked to ticket purchases, selling these items as Add-Ons is ideal. For more information on Add Ons, please see the Add On section below.


  • Click STORE in the left-hand navigation menu & then select TICKET UPGRADES.



  • Click the blue NEW UPGRADE button in the upper right corner.



  • Add a name, price & quantity for the ticket upgrade and then select CREATE TICKET UPGRADE. 



  • Once the upgrades are created, they will appear when editing ticket sections in the event creation process. 


To learn more about the event creation process, please visit our Event Creation help desk article. 



Creating Add Ons (0:45 in video)


Add Ons serve as a way for a venue to offer an additional service or product to customers during the checkout process. Items or services such as valet parking or a t-shirt would be sold as an add on. The system cannot force customers to purchase the same quantity of add-ons as they are purchasing tickets, so if a venue would like to sell a VIP meet & greet or anything that would be considered an "upgrade" to the existing ticket, this service should be offered as a Ticket Upgrade instead. If this is the case, please reference the Ticket Upgrades section above.


  • Click STORE in the left-hand navigation menu & then select ADD ONS.


  • Click the blue button that says NEW ADD ON




  • Fill in the name of the add on, the price, quantity per show, description & image. Once these are complete, click CREATE ADD ON. 





**Once Ticket Upgrades or Add Ons are created, users will see the Upgrades & Add Ons as an option to select during the event building / editing process. When creating / editing the ticket sections, users will see Add Ons and Upgrades listed as well. 




For more information, please reference our Event Creation help desk article and our Editing an Event or Show help desk article.