Go to the admin portal at admin.seatengine.com and log in with your SeatEngine credentials. Select BOX OFFICE.
After selecting BOX OFFICE, you will be brought to your venue's events list. The default view is a list format, however you can select the CALENDAR VIEW in the upper right corner.
Calendar View:
If you are using the LIST VIEW, locate the show that you wish to place an order for and select either QUICK ORDER or FULL ORDER. The QUICK ORDER is for walk up orders, as you are not required to enter a customer's name or email address. If you are placing an order over the phone you should use FULL ORDER so that you can email the customer their order confirmation.
If you are using the CALENDAR VIEW, locate the show that you wish to place an order for and select the show time. By default, selecting the show time in the calendar view will bring you to the FULL ORDER page. You may switch to the QUICK ORDER in the upper right corner.
FULL ORDER work flow:
Click on FULL ORDER for the desired show. Click on a ticket type & select the number of tickets the customer wishes to purchase. Click ADD TO CART.
If your venue offers add-ons or ticket upgrades, the next page will offer these items. You can select the + SECTION button to add tickets from another section. To add tickets for another show, click CONTINUE SHOPPING or BACK TO BOX OFFICE. Both of these actions will bring you back to the events list. You may also select CHECKOUT to proceed to the final step of the order process. To delete an item from your cart, click the TRASH CAN icon.
If there are no add-ons or ticket upgrades, you will be brought to the cart summary page where you can add tickets / continue shopping or proceed to checkout.
On the checkout page, enter the customer's email address & payment information. Once you've processed the payment, you will receive a confirmation that it went through successfully.
QUICK ORDER work flow:
Click on QUICK ORDER for the desired show. Click on a ticket type & select the number of tickets the customer wishes to purchase.
If your venue does not offer add-ons or ticket upgrades, you will only see a button that says SELECT AND PAY. If your venue offers add-ons or ticket upgrades, you can click on the button that says SELECT to be brought to the add-ons & ticket upgrades page. To delete an item from your cart, click the TRASH CAN icon.
To proceed, click PAY NOW and select the form of payment on the checkout page. You will then be brought to a confirmation page that shows the order went through successfully. On this confirmation page, you can also print the tickets, check in, print the receipt or create a new order.
