SeatEngine

On the order details page (accessible by clicking the order number from the will call list or from the order page on the admin portal), select the button i...

Issuing a credit is a great alternative to refunding a customer if they cannot attend a show. By issuing a venue credit, the tickets are removed from the or...

If a customer has an account on a venue’s website and they are signed in during the checkout process, the available credit will be displayed on the checkou...

If a user has issued a venue credit and would like to refund the customer instead, there is now a REVERSE button located next to the original form of paymen...

If a user needs to edit or remove a venue credit amount on a customer's account, this is managed in the CUSTOMERS tab in the SITE ADMIN.  Once you c...

Go to the admin portal at admin.seatengine.com and log in with your SeatEngine credentials. Select BOX OFFICE. After selecting BOX OFFICE, you will be...

To access the order search function, go to the admin portal at admin.seatengine.com and click MANAGE. From there, you can select ORDERS on the left-hand nav...

To create a customer account, click the SIGN UP button in the upper right corner of the venue's ticketing site.  The sign up form will ask for...