If a user has issued a venue credit and would like to refund the customer instead, there is now a REVERSE button located next to the original form of payment on the order details page. Selecting REVERSE will remove the venue credit from the customer's account and refund the original credit card payment. This button will only appear on an order if a venue credit has been applied. When completing a ticket exchange, venue credits are automatically applied, however if a customer would like a refund on tickets that were exchanged, the venue will first need to credit the new tickets to remove them from the order. Once the new credit has been applied, a reverse button will appear next to the original credit card payment. For more information on exchanging tickets, please refer to our Ticket Exchanging article here.
Once a user clicks REVERSE, they will be prompted to select the dollar amount they wish to return to the original form of payment. The maximum amount that can be reversed & refunded cannot exceed the value of the venue credit. Users may select a different amount to refund other than the total venue credit available.
After clicking SUBMIT, users will see a successful transaction message.
PLEASE NOTE: Reversing the credit will refund the amount paid to the original credit card payment, it will not just erase the venue credit from the customer's account. If you do not wish to refund the customer but would still like to remove their credit, you can manually remove the credit via the CUSTOMERS tab in the Site Admin.