Issuing a credit is a great alternative to refunding a customer if they cannot attend a show. By issuing a venue credit, the tickets are removed from the order and the value of the tickets is applied as a venue credit on the customer's account, to be used at a future date. The customer must create an account on your website before redeeming the credit using the same email address they used for the order that has been credited.
On the order details page (accessible by clicking the order number from the will call list or from the order page on the admin portal), select the button in the upper right corner that says REFUND / EDIT.
Select the tickets / add-ons / products you would like to credit.
Once CREDIT has been selected, a confirmation message will appear, such as the one below.
After issuing the credit, a user can confirm the credit was applied by looking at the Transactions section of the order details page, as pictured below.
Users can also click the customer's email address on the order details page at the top, which opens the customer details page. From there, a user can view the total amount in venue credit that a customer has on their account.
For information on how to edit / remove a venue credit from a customer's account, please see our Removing a Venue Credit article here.